YOUR STATUTORY RIGHTS ARE NOT AFFECTED IN ANY WAY
Important terms and conditions regarding delivery. As our goods are heavy it is quite likely they will be sent by courier. Please ensure you are available to accept delivery Monday - friday, 8 to 6PM as the couriers will require a signature. If you are not able to accept delivery at your home address we are able to deliver to your work address. If your goods are shipped back to us and have to be resent you will be liable for forwarding charges. As with all products please exercise caution when using our products. When Carbolic Soap was invented most modern day surfaces and fabrics did not exist, and as this is a non specialist soap product that does not pretend to be 100% trialed, and most other products we sell are of the same era they have not been tested with these surfaces. Having said that, we have used these bars for many years and have never come up against any problems. Please test on an inconspicuous area to ensure it will not impair. Carbolic Soap Co. asks that you exercise caution with any products to ensure suitability of use. What may have worked for one person may not necessarily work for another. You are responsible for ensuring suitability.
Within these terms and conditions of sale, Carbolic Soap Co and carbolicsoap.com shall be referred to as the "Vendor", and the customer shall be referred to as the "Buyer". These conditions shall supersede those published in any literature of prior date and may only be amended by specific agreement. Orders placed and accepted by the Buyer are deemed to be in accordance with these conditions, which shall take precedence over all Buyers conditions of purchase.
• METHOD OF ORDERING:
By Phone: Tel: 0870 350 7627
Please state quantities required with the relevant part number(s), together with invoice/delivery address and a contact name to:
Carbolic Soap Co.
Unit B2 Peills Courtyard
Bourne Road
Bromley
Kent
BR2 9NS
By Fax: 056 011 253 18
sales@carbolicsoap.com
By Internet: www.carbolicsoap.com
• DELIVERY:
Delivery is FREE for orders over £30. Orders less than this will incur a delivery charge. Destinations other than the UK Mainland will incur additional delivery costs. Goods are usually delivered within 5 working days but can take up to 10 days. The vendor reserves the right to ship partial orders if necessary and the Buyer hereby agrees to accept same.
• PRICING:
Quotations may be withdrawn at any time prior to acceptance of order. Advance payment may be required for goods obtained to special order. Specifications and prices are correct at time of print, but are subject to change without notification.
• RETENTION OF TITLE:
Ownership of any goods supplied by the Vendor to the Buyer shall remain with the Vendor until payment is made in full. Furthermore, ownership of any such goods will continue to remain with the Vendor until the Buyer has paid all sums due on any other outstanding invoice. Until such payment is made, where the goods supplied are sold or passed on the Vendors Title is protected. These conditions do not impose a charge on any goods supplied but merely reserve Title on such goods for the benefit of the Vendor.
• TERMS OF PAYMENT:
Credit Card, Debit Card and Cheque are all acceptable.
• RETURNS:
We want you to be delighted every time you shop with us so we make our returns policy very simple.
Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase just return it to us in its original unused condition within 30 days and we will issue a full refund for the price of the item (subject to obtaining RMA from ourselves)
We will also be happy to refund the delivery charge if the return is a result of our error.
To make a return please follow the following procedure:
1) Apply for a return at www.carbolicsoap.com
2) Once the return is authorised please then send the package with details of your name, address, email address, telephone number and the RMA number to:
CARBOLIC SOAP CO
Carbolic Soap Co.
Unit B2 Peills Courtyard
Bourne Road
Bromley
Kent
BR2 9NS
For your protection we recommend that you use a recorded delivery service or obtain a Proof of Posting certificate.
Please note that any product returned to us without prior authorisation (RMA number) will not be credited. You will have the option to have the goods returned to you at your expense, or have the goods disposed of by us. In either case a £5.00 inc. VAT administration fee will be charged.
• GUARANTEE OF GOODS:
Goods are guaranteed to the extent of the guarantee, if any, of the manufacturer. This is in addition to your statutory guarantee. Claims under guarantee are limited to whatever amount, if any, is recoverable from the manufacturer under such guarantee.
• CLAIMS:
Shortages or damage to goods during transit MUST be notified within 10 days of receipt of goods. In the event of non-delivery, notice must be given within 5 days, from the date of order.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED IN ANY WAY |
