Delivery and Returns

We aim to deliver UK deliveries around 3 to 5 working days after placing your order, however please do allow for mitigating circumstances such as adverse weather conditions, etc. There may be an additional delay if your order is out of stock, however we do try and despatch all orders as quickly as possible. If you require further clarification please email sales@carbolicsoap.com quoting your order number (Not credit card transaction number) Christmas and other holiday periods will incur additional delivery time, please allow for this. We do have enhanced delivery options for UK & International customers which will be offered to you at the checkout. Whilst a very rare occurance we reserve the right to contact you if the shipping method you have chosen is unavailable, or is not cost effective to ship via your chosen method. We will not charge any extra shipping without contacting you first and obtaining your permission.

Our carriage charges are discounted according to spend and are FREE for UK orders over £40.00

Order value up to £29.99 Carriage £2.99

Order value From £30.00 to £39.99 Carriage £1.99

Order value £40.00 + FREE Delivery!

Important terms and conditions regarding delivery. As our goods can be heavy, for practical reasons we reserve the right to change your chosen despatch method. In the instance of goods being heavy it is quite likely they will be sent by courier. Please ensure you are available to accept delivery Monday - Friday, 8 to 6PM as the couriers will require a signature. If you are not able to accept delivery at your home address we are able to deliver to your work address. If your goods are shipped back to us and have to be resent you will be liable for forwarding charges. Choosing to have your goods shipped via standard delivery (usually Royal Mail) is often the most cost effective way of having your goods delivered, and in our experience is extremely reliable, however a cost effective delivery solution does understandably have its limitations. During times of bad weather, public holidays or other factors that may put pressure on the postal system your goods may be delayed. Royal Mail standard terms and conditions apply to the delivery schedules, and claims for loss or damages are limited, and must be submitted in writing to them. Royal Mail standard delivery is an uninsured, and untracked service, and therefore you will not be able to track or trace your order, unless you select Royal Mail tracked. If you require your goods as soon as possible, or wish to track your order then please select the enhanced courier delivery option.

Returns are very simple. If you are not satisfied with your product and it is unopened from its original packaging and undamaged we are happy to accept your goods back within 30 days for a full refund (excluding carriage)

All we ask is you apply online to obtain returns authorisation. Once this is obtained you may send your goods back to us to the following address

Carbolic Soap Co.
Peills Courtyard
Bourne Road
Bromley
BR2 9NS

Tel: 0208 460 9999
Fax: 056 011 253 18

Our aim is for 100% customer satisfaction. If you feel we have fallen below this standard we want to hear from you. Our service levels to customers are of the upmost importance to us. You can be assured that any customer service correspondance you have with us will also be read by our Managing Director.