For deliveries to mainland UK, carriage is FREE on all orders over £30, orders below this are only £4.99 for standard postage and packaging. For deliveries outside of mainland UK please email for a quote. Important terms and conditions regarding delivery. As our goods are heavy it is quite likely they will be sent by courier. Please ensure you are available to accept delivery Monday - Friday, 8 to 6PM as the couriers will require a signature. If you are not able to accept delivery at your home address we are able to deliver to your work address. If your goods are shipped back to us and have to be resent you will be liable for forwarding charges.
Returns are very simple. If you are not satisfied with your product and it is unopened from its original packaging and undamaged we are happy to accept your goods back within 30 days for a full refund (excluding carriage)
All we ask is you apply online to obtain returns authorisation. Once this is obtained you may send your goods back to us to the following address
Carbolic Soap Co.
Unit B2 Peills Courtyard
Bourne Road
Bromley
BR2 9NS
Tel: 0870 350 7627
Fax: 056 011 253 18
Our aim is for 100% customer satisfaction. If you feel we have fallen below this standard we want to hear from you. Our service levels to customers are of the upmost importance to us. You can be assured that any customer service correspondance you have with us will also be read by our Managing Director. |
